Friday, January 8, 2010

LAVISHY: PHENOMINAL Customer Service

Something amazing happened this week. So marvelous, so stupendous, so incredible, I have to share.

I experienced outstanding customer service. Beyond my wildest dreams.

Back in September, during Dan's and my trip to Portland, we were shopping at Herbivore, and a cute wallet caught my eye. It looked and felt like leather, but it was faux leather, made of recycled materials, and with colorful embroidery. My old wallet was falling apart so I decided to buy it and support this vegan store. Well I've never got so many compliments on any sort of "accessory" before. It's a great wallet -- fits all my stuff without bulking out, and closes with a magnetic snap -- the only problem is that last week, the stitching at the edge was starting to come out. I was going to take it to a professional shoemaker or someone similar, but first I decided to call the company which, I discovered by looking inside the wallet, is LAVISHY, a Canadian company.

A real live person answered right away and listened to my story. She took down my name and address and promised a replacement. Pretty impressive. I asked if she wanted me to send back the old one. No thanks, she said.

The NEXT DAY, no kidding, an overnight package arrived from Canada -- with a brand new wallet, a duplicate of my own. I couldn't believe it!

If you do a google search or google image search for "Lavishy Wallet" you will see their collection. I could not find my particular wallet online (but the one pictured above is close enough; mine has 4 smaller butterflies with embroidered green swirly flora). Their newest collection (including wallets with dogs, cherries, flowers, birds, more) can be seen via slideshow here: http://www.amazingaccessories.com/feature/mani.html. In addition to wallets, they have checkbooks, cell phone holders, change purses, handbags, passport holders, and luggage tags. They also have a beautiful line of fashion jewelry.

I'm the last person anyone would go to for fashion advice, but I will tell you that I'm brand loyal, and that LAVISHY can count on my sale whenever I'm looking for a new accessory for myself or one of my girlfriends. THANK YOU LAVISHY!

2 comments:

Stefania said...

Those Canadians are awfully nice. :-)

Sarah said...

I just bought a Lavishy wallet today and love it, good to know they also stand firmly behind their product :)